top of page
Contact Us
Email: Info@nicknuts.com

We're Here to Help!
Fill out the form with any query on your mind and we'll get back to you as soon as possible
Chat with Our Support Team
If you want to chat with our support team, click below.
Frequently Asked Questions
-
Can I track my order?Yes, once your order ships, you’ll receive a tracking number via email.
-
Where do you ship your products and what are the shipping costs?NickNuts ships within Canada. For orders within the GTA under $99 CAD, we offer a flat shipping rate of $14.99. For other provinces, shipping costs are calculated based on the delivery address. Orders over $99 CAD qualify for free delivery.
-
What shipping methods do you use for delivery?NickNuts uses Canada Post, UPS, and local delivery services to ensure your order reaches you in the best possible way.
-
Do you offer free shipping?Yes! We offer free shipping on orders over $99 CAD.
-
Are your nuts organic/gluten-free/vegan?Some of our products are—check the product page for specific dietary info.
-
How do you roast your nuts?We small-batch roast all our nuts for freshness and flavor, with no added preservatives.
-
How should I store my snacks?Keep them in a cool, dry place or refrigerate for maximum freshness.
-
What is your return policy for food products?Due to the nature of our food products, we cannot accept returns. However, if there's an issue with your order, please reach out to info@nicknuts.com at info@nicknuts.com and we’ll make it right!
-
What should I do if my order arrives damaged or incorrect?If your order arrives damaged or incorrect, please contact us at info@nicknuts.com within 24 hours with a photo and your order number. We will either refund or resend your item.
-
Do you offer wholesale or bulk orders?Yes! Contact us at info@nicknuts.com for bulk pricing or wholesale partnerships.
-
Do you provide gift packaging or custom orders?Yes, we offer gift packaging and custom orders. Let us know your requirements, and we’ll make it happen.
FAQ
bottom of page